Shipping Policy

Shipping

Thank you for shopping with pawzolio! We are committed to delivering your order safely and as quickly as possible.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times vary depending on your location:

• Local Orders: 2–7 business days

• International Orders: 7–21 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delayed or Lost Orders

If your order has not arrived within the expected delivery period, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Happy Tails is not responsible for delays or additional shipping charges resulting from incorrect addresses.

Contact Us

If you have any questions about shipping, please contact our customer support team. We are always happy to help.